FAQs
How long will it take to receive the yarn?
As a small business owner and sole yarn dyer, I only am able to offer dyed-to-order yarn, because of this, once your order is processed, your yarn will be dyed of your chosen yarn base, colour-way and quantity. Due to the yarn dyeing process, it will take from 2-4 weeks for your yarn to depart from Milli Muse Yarns Studios.
Do you accept refunds, exchanges or cancellations?
Due to each yarn being dyed to order, we do not accept refunds, exchanges or cancellations once your order has been placed. If you have any concerns or questions please contact us prior to making your order. If you have any concerns or problems with your order please contact us promptly so we can resolve any issues you have with your order.
What do I do if my package is lost, stolen or damaged?
Unfortunately, this can happen and it is heartbreaking when it does. The best option is to contact your local post office and let them know about the situation. Once your order leaves the studio and enters the Royal Mail, we are no longer responsible for lost, stolen or damaged yarn. It is in the hands of Royal Mail and is their responsibility to make sure your goods are delivered to you.
When placing an order please ensure that your shipping information is accurate.
Unfortunately we do not accept custom dyed orders at this time, however we have beautiful colour-ways on a variety of yarn bases available.
Do you custom dye orders?
We use the Soak Soap in the fragrance Lacey, a spring blossom and sweet bergamot scent to rinse the yarn, the resulting scent is very light. Some individuals are sensitive to strong fragrances so we keep this in mind when preparing the yarn.
What wool wash do you use?
Do you work with knitwear and crochet designers?
Yes! If you are a designer looking to begin a new design, we would love to work with you on helping you find the perfect yarn for your new project.
How do I stay updated on future sales and events?
You can subscribe to our newsletter! (Don’t worry its free). Where you receive emails on our new launches, colour-ways and events.You can also follow us on Instagram, TikTok and Pinterest @millimuseyarn to see daily updates and whats going on in the studio!
UK:
Shipping is £3.00 and is scheduled to arrive between 3-5 business days once the order has left the studio. Please be aware that due to the COVID-19 pandemic there may be delays within Royal Mail.
Europe:
The postage charge for shipping to Europe will be £12 with the expected delivery time to depend on each country. All custom fees, taxes and duties are the responsibility of the customer. Please allow up to an additional three weeks for all European orders to arrive. Please be aware that due to the COVID-19 pandemic there may be delays within Royal Mail.
International:
The postage charge for all other international orders will be £16. All custom fees, taxes and duties are the responsibility of the customer. Please allow up to an additional three weeks for all international orders to arrive. Please be aware that due to the COVID-19 pandemic there may be delays within Royal Mail.